Frequently Asked Questions

Everything you need to know about ordering from Eva Couture. Can’t find your answer? Message us on WhatsApp; we reply around the clock.

Frequently Asked Questions

What is Eva Couture?

Eva Couture designs hand-embellished Pakistani bridal couture, formals and luxury pret using traditional techniques such as zardozi, dabka and resham embroidery on raw silk, organza and chiffon. Every piece is made to order with custom sizing and shipped worldwide.

How long does it take to make my outfit?

Every Eva Couture piece is handcrafted to order. Luxury pret and formals take 3–4 weeks to make and bridal couture takes 6–8 weeks, followed by delivery. If you have an event date, message us on WhatsApp before ordering and we will confirm the timeline.

Can I get custom sizing?

Yes. Choose a standard size from S to 3XL, or send us your measurements on WhatsApp (+92 306 0683339) and we will stitch the outfit to your exact size at no extra cost. The size chart on each product page shows our standard measurements.

How long is delivery and where do you ship?

We ship worldwide with tracking. After your outfit is dispatched, delivery takes 2–4 working days within Pakistan and 5–10 working days to the rest of the world.

How can I track my order?

Once your order is dispatched we email you a tracking link. You can also message us on WhatsApp (+92 306 0683339) with your order number at any time.

Which payment methods do you accept?

You can pay securely at checkout by card and other available local methods, in your own currency.

Can I return or exchange my order?

Because every outfit is made to order, we cannot accept returns or exchanges for a change of mind or sizing preference. If your order arrives damaged, faulty or not as ordered, tell us within 7 days of delivery with photos and we will repair, replace or refund it. Orders can be cancelled for a full refund within 24 hours of purchase.

Can I make changes to the design?

Small changes such as sleeve length, neckline or adding sleeves can often be made. Message us on WhatsApp (+92 306 0683339) with the product name before ordering and we will confirm what is possible.

Will the colour match the photos?

We photograph every piece in natural light, but colours can look slightly different on different screens. Message us on WhatsApp for extra photos or a video before you order.

How should I care for my outfit?

Our embellished outfits are fully lined and should be dry cleaned only. Store them folded in a breathable garment bag, away from direct sunlight and moisture, to protect the handwork.

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